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Troubleshooting

Locked out of your account

Reset your password or recover access.

Resetting

On the sign-in page press Forgot password, enter your email, and follow the link we send. Check your spam folder if it doesn't show up in a few minutes.

Wrong email

If you can't remember which email you used, try the one you get your bank statements at — that's usually the one.

An employee is locked out

An owner or manager can remove and re-add them in Settings → Staff. They'll set a fresh password.

Keeping the shop running

Any staff account can ring up sales. You don't need the owner login to take money.

Would it be easier on the phone?

Ask for a free setup call. Pick a day and time, and we'll ring you and go through it together, one step at a time.

Book a setup call

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