Same-day mistake
Open Sales, find the ticket, and use Refund. If it hasn't settled yet it's voided outright and the customer never sees a charge.
Later returns
Also from Sales → Refund. The money goes back to the card the customer used. It usually shows on their statement in 5–10 business days — that timing is their bank, not us.
Partial refunds
Open the ticket, expand the lines, and refund just the item being returned.
Reprinting
Every ticket in Sales has a Receipt button. You can print it or email it.
What happens to the fees
The platform fee and the card line are returned proportionally on a refund.